RETURN & REFUND POLICY

Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, unfortunately, we cannot offer a return or refund.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

Certain types of products cannot be returned, including perishable goods, intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Other non-returnable items may include:

• Gift cards
• Downloadable software products
• Certain health and personal care products

To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase directly back to the manufacturer. You must contact us first at contactefoldimateofficial@gmail.com to obtain return instructions.

Partial Refunds

In certain situations, only a partial refund may be granted, including:

• Items that are returned in a condition that is not their original condition.
• Items that are damaged or missing parts for reasons not caused by our error.
• Items returned after the applicable return period.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt of the returned item.

We will also notify you whether your refund request has been approved or rejected.

If your request is approved, the refund will be processed and applied to your original payment method.

Please allow your bank or financial institution the necessary processing time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your bank or financial institution, as there may be a processing delay before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at:

contactefoldimateofficial@gmail.com

Sale Items

Unless otherwise stated, sale or discounted items may be subject to different refund conditions.

Any applicable restrictions will be communicated before or at the time of purchase.

Exchanges

We only replace an item if it is defective or damaged upon receipt.

If you need to exchange a defective or damaged item for the same product, please contact us at:

contactefoldimateofficial@gmail.com

Please include your order number and, where applicable, photographs showing the condition of the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, an approved refund may be issued as a gift credit where applicable.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the item shipped to themselves first, any approved refund will be issued to the original purchaser.

Return Shipping

To initiate a return, please contact us at:

contactefoldimateofficial@gmail.com

Return shipping costs are the responsibility of the customer, unless the return is required because the item was defective, damaged, or we made an error.

Original shipping costs are generally non-refundable unless otherwise required by applicable law.

Once your return request has been approved, we will provide you with the appropriate return instructions.

Depending on your location, the time required for your returned or exchanged item to reach us may vary.

For higher-value returns, we recommend using a shipping service that provides tracking information or purchasing shipping insurance. We cannot guarantee that we will receive an item that you return without valid tracking or proof of delivery.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact:

Foldimate Shop
Email: contactefoldimateofficial@gmail.com
Address: 879 White Pine Ct, Oak Park, CA 91377, United States